Customer Service

Outstanding service sets us apart from other outdoor equipment suppliers.

Every time you contact Ben Meadows Company, through our Web site or by phone,
fax or mail, you'll get quick, polite and reliable service. We offer experience and expertise you can count on.

• Contact Us Directory
• Answers to Your Questions
• 100% Guarantee and No-Hassle Returns
• Free Product Support
• Fast Delivery
• Quotes
• Scheduled-Release Orders
• Repair and Maintenance Center

Answers to Your Questions.

Our friendly, knowledgeable customer service representatives are ready to answer all your questions.

• E-MAIL: Try our e-mail form to contact us by e-mail day or night. We assure you it's the most reliable way to get in touch with us electronically. We will respond to all e-mails within one business day.
• PHONE, FAX or MAIL: Contact the department or service you need by using our helpful contact directory.

Check out our Service FAQs to find answers to your most commonly asked questions.

100% Guarantee and No-Hassle Returns

We know ordering online or from a catalog can be a little scary--you can't touch the products or try them out. But with Ben Meadows Company's 100% guarantee and no restocking fee policy, you never have to worry. If you decide a product isn't right for you, there's no extra charge for us to simply put it back on our shelf. You can even initiate a return, refund or replacement online. Now that's peace of mind.

Free Product Support

Ben Meadows Company staffs a toll-free hotline (1-800-241-6401) and an online email form to answer your questions about compliance, regulations and product specifications every day from 7 a.m. to 7 p.m. CT. We know our competitors think we're a little crazy. How can we can devote a staff of more than 25 to simply answering questions from customers and non-customers alike--with no sales pressure? We think the answer is easy. By helping you when you need help, we build trust. That helps us both.

You can also get fast, accurate information 24 hours a day online at no charge! Tech Info Documents offer in-depth information on over 65 topics.

Fast Delivery

Get it when you need it. Place your order today for in-stock items and it's on the way to you by the very next day. Need it even faster? Our express delivery options can guarantee overnight or second-day arrival . . . just ask us for details when you call.

Quotes

Need a large quantity of a product? Give us a call at 1-800-241-6401 or write us at quote@benmeadows.com with your request. We'll work up a quote for you instantly or get right back to you about special orders.

Scheduled Releases

Wouldn't it be great if the supplies you need every month just showed up at your door? They can with Scheduled Releases! E-mail us at mail@benmeadows.com--tell us how much you need, when you need it, and we'll take care of the rest.

Repair and Maintenance Center

• Clinometer and Compass Repair: Our repair technicians can repair your aluminum housed Clinometers and Compasses. The repair service includes replacement of the capsule, lens and instrument cleaning, and calibration.
  
  
• Increment Borer Reconditioning: We can also recondition your increment borers. If it has nicks or cuts or the cutting surface just needs sharpening, contact us for our professional increment borer service. This will help extend the life of the borers and make them easier to use. Note that borers with nicks 1/16" deep or greater are not serviceable.
  
  
• Other Services: We can also coordinate the repair of your surveying equipment, instrumentation, or environmental sampling equipment. Give us a try by calling 1-800-241-6401 and ask for the Repairs Department.

Still have more questions about the services Ben Meadows Company provides? Take a look at our online Q&A forum.