1. Field test and offer the very best tools and equipment.
Ben tried out every product he sold. Each item he offered met his own high standards. Today, our Product Pros handpick the gear and equipment we sell much the same way our founder did. Ben prided himself on carrying about 3,000 items. Today we offer more than 23,000 products. We like to imagine Ben poking around our warehouse today, opening boxes and trying things out.

2. Stand behind the products we sell with an unconditional guarantee.
Ben thought the best guarantees were simple, so that¹s what ours is. We stand behind everything we sell. If you¹re unhappy with your order for any reason at any time, we¹ll replace or refund it, or credit your account.

3. Offer free, expert technical support.
Why do we devote an entire staff of Product Pros to answer tough questions from customers and non-customers alike‹with no sales pressure? Because just like our founder, when we advertise the words “Depend on Ben,” we mean it. Like a true friend, if you need help, we¹re just a phone call away.

4. Provide unmatched customer service to help every step of the way.
Just like Ben, we believe customers are the very heart of our business.That¹s why we¹re committed to offering you outstanding customer service in addition to the best products. Today our combination of service, selection, quality and yes, price, is always the best around.

5. Ship orders promptly, within one business day. Our warehouse is one of the most efficient around. No dawdling allowed.

We are privileged to carry out Ben Meadows’ legacy. If you have any suggestions, comments or ideas, please let us know. Your absolute satisfaction is our #1 priority.

So, to old friends, hello again.
And to new ones, welcome.